Policy Update

September 29, 2009

Filed under: News — elmbrookfamilydental @ 3:45 pm

Some of you may have received an e-mail from us today in regards to our new cancellation policy. For those of you who didn’t, this blog entry outlines all of the new information. Please review the information and feel free to call our office with any questions you may have.


Out of respect to all of our patients and health care providers, our office has now established a 24 business hour cancellation policy. This courtesy on your part allows us to give the time we reserved for you to another patient who may have been waiting for an appointment. Missed or broken appointments without adequate notice will be charged to the patient’s account. We understand that situations may arise that would make it difficult for you to give us 24-hour notice, therefore each occurrence will be given careful consideration. The missed or broken appoint fee is $50.00.


Please be advised that our email and website and text messaging services do not accept appointment changes or cancellations. Appointment changes or cancellations can only be made with a scheduling coordinator during our regular business hours.


We appreciate your cooperation,


Elmbrook Family Dental, S.C.


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